The provider of actionable intelligence solutions announced the acquisition of kana software. Verint to acquire kana software, transforming the way. Verint systems kana deal turns verint into a billion. The company sells software and hardware products for customer engagement management, security, surveillance, and business intelligence. The acquisition would form a unique combination that would likely extend verint s actionable intelligence strategy. Verint accelerates automation innovation and expands cloud selfservice solutions. Explore martinwolfs catalogue of relevant merger and acquisition industry news verint systems acquires kana software. Verint systems announced the signing of a definitive agreement to acquire kana software, a provider for customer service solutions delivered both onpremises and in the cloud. Verint systems acquires kana software 20140106 crunchbase. Verints core offerings provide enterprise intelligence and security intelligence.
Vrnt today announced the signing of a definitive agreement to acquire kana software, inc. The pending purchase from private equity firm accelkkr will add key capabilities to the. The deal extends verints actionable intelligence vision with realtime, contextual selfservice software. Following a series of acquisitions, verint is investing heavily in cloud applications to augment its onpremise callcenter and workforce management applications, which continue to account for the bulk of its recurring revenue stream.
In 2000, kana made its thenlargest acquisition, silknet software. Verint systems kana deal turns verint into a billion dollar. Verint systems vrnt announces acquisition of contact solutions. Ive previously blogged about what these critical software components are. When you upgrade to crunchbase pro, you can access unlimited search results, save your dynamic searches, and get notified when new companies, people, or deals meet your search criteria. Verint extends voice of the customer suite to digital. Security, surveillance and business intelligence company verint systems inc nasdaq. Their products are designed to assist clients in data analysis, specifically large data sets. Sep 28, 2015 ssi provides a list of where security systems integrators can find the top video analytics suppliers at isc west 2015. Headquarters verint hq 330 south service road melville, ny 11747 united states phone.
Verint is a software vendor with a core in analytical software. One just announced acquisition is of ai voice response company next it by verint nasdaq. Todays news of verints intent to acquire kana ushers a new wave of consolidation in the greater customer service space. Feb 22, 2016 verint systems has acquired contact solutions, a provider of cloudbased voice and mobile customer selfservice and business intelligence software, from north bridge growth equity, a venture capital firm. Vrnt announced its acquisition of contact solutions, a leading provider of realtime, contextual customer care solutions.
Jan 06, 2014 kana software kana software is a software company delivering cloudbased customer service solutions to large and mediumsize organizations. Vrnt today announced that it has agreed to acquire kana software inc. Strengths, domain expertise, and key differentiators. Verint systems wikimili, the best wikipedia reader. The official line is that verint s acquisition of kana software combines big. The official line is that verints acquisition of kana software combines big. Customer experience experts in automation, ai, and cloud.
Following a series of acquisitions, verint is investing heavily in cloud applications to augment its onpremise callcenter and workforce management applications, which continue to account for. The acquisition would form a unique combination that would likely extend verints actionable intelligence strategy. The collective solutions from verint and kana would enable. Ssi provides a list of where security systems integrators can find the top video analytics suppliers at isc west 2015. The acquisition would form a unique and revolutionary combination that would extend verints actionable intelligence strategy. The acquisition of kana software by verint systems creates a single organisation, with the knowledge, insight and solutions to help transform customer. Verint systems, provider of analytic softwarebased solutions for the security, surveillance, and business intelligence markets, has announced plans to acquire kana software, a developer of onpremises and cloud customer service solutions. Apr, 2017 verint aimed to create an endtoend product suite for workforce optimization, enterprise processes, and customer interaction with its acquisition of kana software. Verint has more than 10,000 clients in 150 countries, and has approximately 2,800 employees in various locations internationally.
We believe that acquiring kana would allow verint to offer a holistic customer engagement strategy powered by actionable intelligence, providing significant value for our customers and partners. Today, more than 10,000 organizations in 180 countriesincluding over 80 percent of the fortune 100count on intelligence from. Verint systems is a provider of actionable intelligence solutions for enterprise workforce optimization and security intelligence. Verint is a global leader in actionable intelligence. The transaction is expected to close by april 30, 2014. Telligent provides software for customer support and digital marketing communities. Verint extends voice of the customer suite to digital engagement.
Jan 08, 2014 the provider of actionable intelligence solutions announced the acquisition of kana software. Kana software kana software is a software company delivering cloudbased customer service solutions to large and mediumsize organizations. Verint customer engagement optimization kana software. Verint systems vrnt announces acquisition of contact. Verint systems, provider of analytic softwarebased solutions for the security, surveillance, and business intelligence markets, has announced plans to acquire kana software, a developer of. Spotlight verint systems acquires kana software martinwolf.
Verint systems is using an acquisition to move into the customer service software and cloud computing markets the data analytics software company announced on monday that its reach an agreement. Dec 21, 2017 one just announced acquisition is of ai voice response company next it by verint nasdaq. Verint systems is a melville, new yorkbased analytics company which was founded in 2002. The deal with a price tag of roughly half a billion dollar is applauded by investors sending shares of. Verint systems has acquired contact solutions, a provider of cloudbased voice and mobile customer selfservice and business intelligence software, from north bridge growth equity, a venture capital firm. The collective solutions from verint and kana would enable organizations worldwide to implement a single. Verint is a provider of video surveillance and actionable intelligence solutions. Clients verint systems inc jones day advised verint systems inc. Texasbased telligent provides software for customer support and digital. Verint systems agrees to buy pebacked kana software for. Verint systems buys into customer service and cloud. The acquisition of kana, a portfolio company of accelkkr, is expected to be completed in verint s first fiscal quarter ending april 30, 2014. Verint systems acquires mercom contact center solutions vendor verint systems today announced it had acquired mercom, a provider of interaction recording and performance evaluation tools.
Verint to acquire kana software digital commerce 360. Choose business it software and services with confidence. Steven thurlow vice president and global practice leader, engagement management verint systems. Steven has over 25 years of experience in designing and implementing customer engagement solutions, serving in technology, project and customer focused roles including as cto for ciboodle and head of product strategy for kana. Customer experience experts in automation, ai and cloud. This combination is a key step in moving from systems of engagement to systems of mass personalization at scale, he wrote.
Vrnt is a global leader in actionable intelligence solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. The deal with a price tag of roughly half a billion dollar is. The deal extends verint s actionable intelligence vision with realtime, contextual selfservice software. Verint aimed to create an endtoend product suite for workforce optimization, enterprise processes, and customer interaction with its acquisition of kana software. Todays customer service technology ecosystem is complex and comprised of a great number of vendors that provide overlapping and competing capabilities. Their solutions help government and enterprises make sense of the vast information they collect in order to achieve their performance and security goals. Verint systems verint systems provides actionable intelligence solutions for enterprise workforce optimization and security intelligence. All content is posted anonymously by employees working at verint systems. The acquisition would form a unique and revolutionary combination that would extend verint s actionable intelligence strategy.
1530 761 720 423 785 237 1112 1400 858 879 729 336 986 1560 998 609 1296 1077 308 1444 322 1528 707 567 491 1572 655 418 478 504 1121 1526 1151 619 393 1460 1067 1018 168